Terms of Service

Effective Date: January 1, 2026

1. Acceptance of Terms

By accessing our website or booking an event at Eden Retreat, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our services.

2. Reservations and Bookings

All reservations are subject to availability and confirmation by Eden Retreat. A booking is confirmed only after you receive a written confirmation email and any required deposit has been received. We reserve the right to decline any reservation at our discretion.

You are responsible for providing accurate information at the time of booking. Providing false or misleading information may result in cancellation of your reservation without refund.

3. Payment

Payment terms, deposit requirements, and final payment deadlines will be specified at the time of booking. All amounts are in US dollars. Accepted payment methods will be communicated during the booking process.

Returned or declined payments may incur additional fees. Failure to complete payment by the agreed deadline may result in cancellation of your reservation.

4. Cancellation and Refund Policy

Cancellation requests must be submitted in writing to info@eden-retreat.com. Our cancellation and refund policy is as follows:

• More than 30 days before the event: Full refund minus any processing fees
• 14–30 days before the event: 50% refund of the total booking amount
• Less than 14 days before the event: No refund

Eden Retreat reserves the right to cancel events due to circumstances beyond our control (force majeure, severe weather, etc.). In such cases, we will offer rescheduling or a full refund.

5. Guest Responsibilities

Guests agree to:

• Treat the property, facilities, and staff with respect
• Follow all posted rules, safety guidelines, and staff instructions
• Supervise children and guests in their party at all times
• Report any damage or safety concerns to staff immediately
• Vacate the premises by the agreed check-out time

Guests are financially responsible for any damage to property caused by themselves or members of their party beyond normal wear and tear.

6. Property Rules

To ensure a safe and enjoyable experience for all guests, the following rules apply:

• No smoking inside buildings or near designated non-smoking areas
• Noise levels must be kept reasonable, especially during quiet hours (10 PM – 8 AM)
• Pets are allowed only in designated areas and must be kept under control at all times
• Open fires are permitted only in designated fire pits and must be attended at all times
• Alcohol consumption is permitted by adults of legal drinking age; intoxicated guests may be asked to leave
• Illegal substances are strictly prohibited on the premises

7. Liability Waiver

Participation in certain activities (archery, sports, pool use, bonfires, etc.) requires a signed liability waiver. By participating in any such activity, you acknowledge and accept the inherent risks involved and agree to release Eden Retreat, its owners, employees, and agents from any liability for injury, loss, or damage arising from participation.

Eden Retreat is not responsible for personal property that is lost, stolen, or damaged on the premises.

8. Indemnification

You agree to indemnify and hold harmless Eden Retreat and its affiliates, officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of our facilities, violation of these Terms, or infringement of any rights of a third party.

9. Photography and Media

Eden Retreat may photograph or video record events for promotional purposes. By attending an event at our property, you consent to being photographed or recorded. If you object, please notify us in writing prior to your event.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in California.

11. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after any changes constitutes your acceptance of the revised terms.

12. Contact Us

If you have questions about these Terms of Service, please contact us:

• Email: info@eden-retreat.com
• Phone: (555) 123-4567
• Address: Eden Retreat, 123 Retreat Lane, Forest Hills, CA 95XXX